Cookie Policy

Last updated: January 9, 2025

1. What types of cookies do we use?

We use the following types of cookies:

  • Strictly necessary cookies: Required for basic website functionality and security.

  • Functional cookies: Help improve your experience on our website.

  • Tracking cookies: Used to analyze website usage and improve our services through Google Analytics and PostHog analytics platforms.

2. Why do we use cookies?

We use cookies that are necessary for the service to be provided and to understand how you use the product in order to improve it. Our analytics cookies help us understand user behavior, traffic patterns, and feature usage to enhance our service.

3. How long do our cookies last?

We use:

  • Session cookies: These expire when you close your browser.

  • Persistent cookies: These can last up to 2 years for analytics purposes.

4. Do we use third-party cookies?

Yes, we do use third-party cookies from:

  • Google Analytics: To analyze website traffic and user behavior.

  • PostHog: To track user interactions and improve our product features.

5. What happens if a user declines cookies?

If a user declines cookies, we are not able to provide the service. While basic functionality requires essential cookies, analytics cookies can be declined while maintaining core service features.

6. Which cookies are strictly necessary?

The following cookies are strictly necessary for our service:

  • authjs.callback-url

  • authjs.csrf-token

  • authjs.session-token

7. What information do our cookies collect?

Our cookies collect:

  • Session and authentication information

  • Usage statistics and behavioral data through Google Analytics and PostHog, including pages visited and time spent on each page, user interactions with website features, device and browser information and basic geographic location (country/region level).

8. Do we share cookie data with third parties?

Yes, we share cookie data with the following third parties for analytics purposes:

  • Google Analytics

  • PostHog

This data is processed according to these services' respective privacy policies and data processing agreements.

9. How often do we update the Cookie Policy?

We update our Cookie Policy as needed.

10. How do we notify users of Cookie Policy changes?

We notify users of changes to our Cookie Policy through:

  • Pop-up notification

  • Website notice

11. Which cookie compliance frameworks do we follow?

We comply with the following frameworks:

  • CCPA

  • GDPR

12. Do we use a cookie banner?

Yes, we use a cookie banner that allows to opt-out of non-essential cookies.

13. Do we use similar tracking technologies?

No, we do not use similar tracking technologies.

14. Do we offer cookie preference settings?

No, we do not offer cookie preference settings.

15. How long do we retain cookie data?

Essential cookies are retained for 1 month.

Analytics cookies may be retained for up to 2 years in accordance with Google Analytics and PostHog default retention periods

16. Do cookies involve cross-border data transfers?

Yes, our cookies may involve cross-border data transfers, particularly through our use of Google Analytics and PostHog services.

17. Who should users contact about cookies?

If you have any questions about our cookies, please contact us at support@a2labs.ai.